Computer Care

Daily Maintenance

1)      Check your backup. Did your tape eject? Did a report print or go to your email? If it hasn’t, there may be an issue.

2)   Check your recycle bin. If it is full: Right Click -> Empty Recycle Bin. If you are unsure you want to do this, check the contents of it first by double-clicking on the icon. 

3)   Log off your computer at the end of the day. Leaving programs open, especially anything internet based (Internet Explorer, Instant Messaging, etc.), is a security risk and makes you more prone to virus attacks. Also, leaving files open interrupts a good backup process. Updates from the server and Microsoft will be applied automatically overnight. At the end of the week, it is good practice to shut down your system. This allows the system’s memory to be “flushed” , and gives optimal performance at the start of the week.

4)   Clean out your email of unwanted items. Doing this not only makes it more organized, but allows less space to be spent on storing the mail on your server. (Note: This includes your deleted items, sent items, and junk email.)

5)   Make certain that every file you need is backed up regularly.  Whether you back up to tape, floppy, CD, or any USB based drive, you should back up files every time they are modified.  You should also keep multiple copies of the backup just to be safe.  You never know when any form of backup media may fail .

 

Weekly Maintenance

1)     Run disk cleanup. To do this, open your start menu -> point to “All Programs” -> Navigate to “Accessories”, then “System Tools” -> Inside this menu, there will be a link to “Disk Cleanup.” This program has a two step process. When first opened, it evaluates how much space it can free. After it’s done with this, place check marks in all the boxes and run the tool. (Note: This is a time consuming process, especially if it hasn’t been run for a while. Run this tool at the end of your day or overnight.)

2) Check space on local hard drive. Double-click on My Computer.  Right-click on “Local Disk (C:)” and click on properties. This will give you the total of free space vs. used space. If you notice you are still low on space after the disk cleanup, look through your local documents and see if you can clear out old or redundant files. Single-click on one of your network drives to see how much space is remaining on your server as well. Clear out old/redundant files to save on space.  You can also remove unnecessary multimedia files such as picture, music, and video files.  These files take up tremendous space and are usually not business related.

3)   Check and update your antivirus on your workstations. Although it normally will update and scan on its own, doing manual checks on a weekly basis ensures you are protected all the time.

a.     If you purchased CA Anti-virus from us, it will be the green heartbeat monitor in the bottom-right corner of your desktop. Double-click on the monitor to open up the CA Antivirus home page. If you see any red "x's” then you may have to update. Click on the hyperlink “Change update settings here” Inside that page, there will be a button to download updates immediately.

b.   If you purchased your own anti virus, you can find the instructions in the owner’s manual or on the vendor’s website.  If you cannot find the instructions on your own, please let us know and we will help you locate them.

4)   Run a disk defragmentation to maintain a healthy hard drive. To do this if you are running Windows XP, open your start menu -> point to “All Programs” -> Navigate to “Accessories”, then “System Tools” -> Inside this menu, there will be a link to “Disk Defragmentation.”  Simply click the “Start” button. (Note: This process can take upwards of an hour or more depending on the last time it was run. It is recommended to do this overnight or during a long break.)

5)      Run a manual virus scan.

a.    If you purchased CA Anti-virus from us, this can be done by double-clicking on your anti-virus icon in your taskbar -> Click on the CA Anti-virus shield on the left hand side of the window -> Place a checkmark on your local hard drive (usually C:) -> Click “Scan now.” If multiple threats are found that can’t be removed by the anti-virus, contact Computer Trends ASAP.

b.    If you purchased your own anti virus, you can find the instructions in the owner’s manual or on the vendor’s website.  If you cannot find the instructions on your own, please let us know and we will help you locate them.

 

Computer Trends, LLC Monthly Maintenance

1)      Check the server for anti-virus, Microsoft, and other program updates.

2) Check backup status and ensure current space requirements of backup device are sufficient. Make recommendations on how to save on space if becoming too close to the limit.

3)  Clean and blow out systems in dusty environments.  Computer components rely on air flow to keep cool and working properly.  If you allow dust and dirt to build in the case, it can result in the restricted air flow from failed fans and clogged vents.  When components overheat, they will fail.  This can be very costly to replace or repair, especially if the computer is out of warranty.

4)      Keep your software revisions up to date.

a.      Run a manual update of Microsoft, Adobe, and other software products on workstations.

b.    Regularly check with you vendor for newer versions.  It is often easier and more cost effective to do multiple small upgrades, than it is to wait until the vendor forces you to a major one.

6)  Remove old programs that you no longer use, using add/remove programs.  Many people install trial versions of software, but never remove them once the trial expires.  They also mistakenly believe that if they delete an icon from their desktop, then the program is gone.